We are experiencing a delay in processing our orders due to high volumes.
You will get your shipping notification as quickly as we can.

Our carriers are currently handling a high volume of parcels. You may experience a delay in delivery.
Keep checking your tracking link for updates.

Our Customer Service team is experiencing high volume of contacts, so our response time may be a little longer than usual.

Haven't received your refund yet? Please be patient, we’re working to process all the returns received in the past days.

Due to a National Strike, your parcel may be have a small delay in being delivered.
Please accept our apologies for any inconvenience caused.

We are currently upgrading our delivery systems. Our warehouse will resume regular shipping on April 18th.
Any order placed before that date may take up to 7-11 working days for delivery.

In light of the current global situation you may experience delivery delays. Please continue to monitor via your tracking number for the latest updates.
We have also temporarily disabled Express, pickup and drop off points as we are unable to guarantee a full service at present.
Thank you for your understanding

Due to high order volumes during the Black Friday period (24th Nov – 1st Dec) your order may arrive outside of the expected delivery timeframes.
When checking out, you should be provided a more specific delivery timeframe. We are doing our best to get your order to you as soon as possible.

Due to customs clearance issues caused by Brexit, the shipment of orders to Northern Ireland is suspended from December 28, 2020 until further notice.

Most deliveries will be made within 3-7 working days, excluding weekends (express deliveries are instead granted in 1-2 working days). Please be aware that it can take 3-5 working days for your order to show up in the carrier network.
During this time there won't be an update to the tracker, but please be assured that your package is on its way to you.

Please be aware that orders received between Friday 2nd April and Monday 5th April might be shipped with a short delay.

Due to European Bank Holidays on 26th & 27th May, your order may take a little longer to arrive with you. Thank you for your patience.



We offer a range of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs. 


1) Standard Delivery:

  • FREE service, delivered within 3-5 working days, for orders over 100£
  • Delivery is Monday to Friday during business hours (Monday to Saturday in UK).
  • Select Standard Delivery at checkout.


2) Collection Points: 

  • Only available in: UK, France, Germany, Italy, Spain, The Netherland, Belgium and Luxemburg
  • FREE service, delivered within 3-5 working days,  for orders over 100£
  • Collection is available 7 days a week, depending on store opening hours.


3) Free Click & Collect at any TIMBERLAND store: 

  • Only available in: France, Germany, Italy, The Netherland and Austria.
  • FREE delivery to your local Timberland Store within 1-2 business day.
  • Collection is available 7 days a week, depending on store opening hours. An email will notify you when your order is ready for collection.
  • Select Collection Point at checkout.


4) Express delivery:

  • Fast Delivery available within 1-2 business days
  • Delivery is Monday to Saturday during business hours  
  • Select Express Delivery at checkout at a cost of 10 £
  • Orders placed before 5 PM will be shipped during the same business day and will reach the customer between 1 and 2 working days based on service coverage


Shipment tracking

You can track shipment of your Products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us. 


Please note:

  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • We will be unable to change the delivery address on Orders after checkout.
  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • Please note that any order placed on a specific Country's website, can only be delivered to the related Country.


We only deliver in: Austria, Belgium, Denmark, France, Germany, The Netherland, Ireland, Italy, Luxemburg, Portugal, Spain, Sweden, Switzerland and United Kingdom (including Northern Ireland).
We do not deliver in British Overseas Territories, Isle of Man, the Channel Islands, Gibraltar and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands and PO Boxes.

Upon dispatch of the Products from our warehouses, we will send you a Shipment Confirmation email.