Please note all e-commerce purchases must be returned using the online procedure as detailed below, and cannot be returned to any Timberland Retail Store

We are experiencing a delay in processing our orders due to high volumes.
You will get your shipping notification as quickly as we can.

Our carriers are currently handling a high volume of parcels. You may experience a delay in delivery.
Keep checking your tracking link for updates.

Our Customer Service team is experiencing high volume of contacts, so our response time may be a little longer than usual.

Haven't received your refund yet? Please be patient, we’re working to process all the returns received in the past days.

Due to a National Strike, your parcel may be have a small delay in being delivered.
Please accept our apologies for any inconvenience caused.

We’re upgrading our systems for a better customer experience, so any returns received from 8th April until 18th April, may take a little longer than usual to process.

Don’t worry, you can still book your return online and send it back to us, you’ll receive an email as soon as it has been processed by our team.

We’re currently experiencing a high volume of returned orders so it may take a little longer to process your refund than expected. Thank you for your patience!

EXTENDED RETURN POLICY: Orders placed from Nov 18th can be returned until Jan 31st.

In light of the current global situation we have extended our returns policy to 60 days on all orders.

Please be aware that returns received between Friday 2nd April and Sunday 11th April might be refunded with a short delay


If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.

1) Start a return

  • Find your order here, enter your Order number ( 8 digit reference) and your email address , and click ‘create a return’. 
  • Select the items you want to return, the reason for the return and the return method ​(For Northern Ireland only home pick up is available)

Opted for the digital code? 

On the return confirmation page, click on the 'Download Your Code' button. This will generate the code you need to show in the drop off point. You'll also receive this via email to your chosen email address. ​No need to print anything; simply show your confirmation email at your preferred drop off point and they'll print and attach the label to your parcel.​ 

Chose Home Pick up?

On the return confirmation page, click on the 'Print Return Label' button. This will generate the label you will need to print to return the item(s). If you do not have access to a printer, please contact us

2) Pack 

Pack the order in your original box (different boxes can be used, but we strongly encourage recycling where possible).

Seal the package securely. Please make sure all old shipping labels, stickers, and other materials have been removed from the outside of the bag or box or covered up.

Our box/paper bag is designed for the return: you will find a stikcy blue band on the interior to close the box without using tape.

3) Give it to the carrier

For shipping it yourself, drop off the package at the selected location within the opening hours. Please present your downloaded barcode and they will print it and stick it to the parcel.​

​For home pick up, please wait for the carrier to pick up at your address. Make sure someone is at home when the carrier is scheduled to come to pick up the package.​

You'll receive a confirmation of this in your inbox along with a tracking number.

See "The Carrier Did Not Pick up my Booked Return" FAQ, if the carrier failed to pick up the package at the scheduled time.​


4) Wait for return confirmation and refund

  • You'll be able to track your return right up until the it has been fully processed. ​
    You'll receive email updates as soon as your returned products have been received, accepted, and processed.  This might take up to 2-3 business days after we've received your return. ​
     The whole process, from when you've handed the parcel to the carrier to when the refund is visible on your account, can take up to 14 days.​

  • In case you have any questions please have a look at our Return FAQIf you have any feedback on our returns process, don’t hesitate to contact us .



Right of withdrawal

If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the Products and get a refund,

This is a right of withdrawal that you can exercise without penalty and without giving any reason.

Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

We recognize no right of withdrawal for Products that you have asked us to customize (for example with bespoke colors, materials, monograms) through our DYO functionality available here.

DYO Products can however be returned if they are faulty.


Legal guarantee for faulty goods

In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.


Return Online Locate Orders

Locate Orders are orders placed in store for products not physically available in the store’s stock, with delivery either in the same store or to your home address.

Items purchased through Locate can be returned either in a Timberland’s owned and operated store or online. Excludes partner and concession stores. When returning online, please follow the standard online return procedure. Online returns can ONLY be refunded in the form of a digital gift card that are subject to our standard.

If you do not want to be refunded with a digital gift card, please complete the return in the store of purchase.