We are experiencing a delay in processing our orders due to high volumes.
You will get your shipping notification as quickly as we can.

Our carriers are currently handling a high volume of parcels. You may experience a delay in delivery.
Keep checking your tracking link for updates.

Our Customer Service team is experiencing high volume of contacts, so our response time may be a little longer than usual.

Haven't received your refund yet? Please be patient, we’re working to process all the returns received in the past days.

Due to a National Strike, your parcel may be have a small delay in being delivered.
Please accept our apologies for any inconvenience caused.

We are currently upgrading our delivery systems. Our warehouse will resume regular shipping on April 18th.
Any order placed before that date may take up to 7-11 working days for delivery.

We’re upgrading our systems for a better customer experience, so any returns received from 8th April until 18th April, may take a little longer than usual to process.

Don’t worry, you can still book your return online and send it back to us, you’ll receive an email as soon as it has been processed by our team.

Due to the unprecedented Covid – 19 emergency, to safeguard the health of our people and to help slow the spread of the virus we're currently working from home in our Customer Service Centres, so we can continue to offer a high level of service to our customers through this challenging time.

As a result, our phone lines will be temporary unavailable. However we're here to help, please contact us via Contact Us form and we'll respond as quickly as possible.

As Our priority is the health and safety of our people, we appreciate your patience and understanding.

There will likely be a delays with parcels, due to the recent measures that some national governments have put in place to limit the spread of COVID-19.
You may not know this, but our warehouse is actually based in Europe, so many of our parcels come right through France and are brought into the UK via the Channel Tunnel. At the moment, there are unfortunately some delays in trade routes across the Channel, determined by local border restrictions, which are affecting shipments for all couriers.Keep checking your tracking link for updates.

Brexit Notice:
We are working hard to ensure our customers face the minimum possible impact from any no-deal Brexit scenario. However, in order to continue processing and shipping orders, we need to update our system settings.
Therefore, all orders placed between 28th December and 3rd January will be shipped beginning January 4th.We appreciate your support and understanding as we work to resume normal service as quickly as possible.

Due to severe weather conditions, there may be a delay with the carrier collecting your parcel. We hope to have your order over to you as soon as possible!

Please be aware that orders received between 8th April and 11th April might be shipped with a short delay.

Our returns system is currently down due to an update but it will be back up and running soon, please check back later.

Office Closures: Please note our offices will be closed 26-27 December, and 2nd  January.

Our telephone lines are temporarily unavailable, sorry for any inconvenience. You can still contact our Customer Care team via Live Chat using the Chat icon on in the bottom right of the screen. Alternatively, you can get in touch through out Contact Us page

We’re sorry but our phone lines & live chat services are currently unavailable & there is a delay in our email response time. In the meantime, you could find the solution for your query with one click, please refer to the Frequently Asked Questions section on our website.

If you still need our help, then send us a message via our contact us form and we will get back to you as soon as we can. We apologise for the inconvenience & the delay.

The Timberland Customer Care Team is here to help and ready to take your call.


Monday to Friday from 08:00 to 18:00

The service is suspended on December 25th and 26th and January 1st.

Note: calls that are not made by a local fixed line may be subject to costs.