We are experiencing a delay in processing our orders due to high volumes.
You will get your shipping notification as quickly as we can.

Our carriers are currently handling a high volume of parcels. You may experience a delay in delivery.
Keep checking your tracking link for updates.

Our Customer Service team is experiencing high volume of contacts, so our response time may be a little longer than usual.

Haven't received your refund yet? Please be patient, we’re working to process all the returns received in the past days.

Due to a National Strike, your parcel may be have a small delay in being delivered.
Please accept our apologies for any inconvenience caused.

We are currently updating our delivery systems and we are experiencing a delay in processing. You may experience a delay in delivery but you will get your shipping notification as quickly as we can.

We’re upgrading our systems for a better customer experience, so any returns received from 8th April until 18th April, may take a little longer than usual to process.

Don’t worry, you can still book your return online and send it back to us, you’ll receive an email as soon as it has been processed by our team.

Due to the unprecedented Covid – 19 emergency, to safeguard the health of our people and to help slow the spread of the virus we're currently working from home in our Customer Service Centres, so we can continue to offer a high level of service to our customers through this challenging time.

As a result, our phone lines will be temporary unavailable. However we're here to help, please contact us via Contact Us form and we'll respond as quickly as possible.

As Our priority is the health and safety of our people, we appreciate your patience and understanding.

There will likely be a delays with parcels, due to the recent measures that some national governments have put in place to limit the spread of COVID-19.
You may not know this, but our warehouse is actually based in Europe, so many of our parcels come right through France and are brought into the UK via the Channel Tunnel. At the moment, there are unfortunately some delays in trade routes across the Channel, determined by local border restrictions, which are affecting shipments for all couriers. Keep checking your tracking link for updates.

Due to customs clearance issues caused by Brexit, the shipment of orders to Northern Ireland is suspended from December 28, 2020 until further notice.

Due to severe weather conditions, there may be a delay with the carrier collecting your parcel. We hope to have your order over to you as soon as possible!

Please be aware that returns might be refunded with a short delay, we apologise for any inconvenience caused

The Timberland Customer Service Team is here to help and ready to take your call.


Monday to Friday from 08:00 to 18:00

The service is suspended on December 25th and 26th and January 1st.

Note: calls that are not made by a local fixed line may be subject to costs.