DELIVERY

 

We offer a range of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs.


1) Free Delivery:

  • FREE service, delivered within 3-5 working days.
  • Delivery is Monday to Friday during business hours (Monday to Saturday in UK).
  • Select Standard Delivery at checkout.
  • Order placed with free delivery are shipped the next business day.

 

2) Free Delivery at collection point destinations: 

  • FREE service, delivered within 3-5 working days.
  • Collection is available 7 days a week, depending on stores opening times.
  • Select Collection Point at checkout.
  • Order placed at collection points are shipped the next business day.

 

3) Free Click & Collect at any TIMBERLAND store: 

  • FREE delivery to your local TIMBERLAND Store within 1-2 business days.
  • Collection is available 7 days a week, depending on store opening hours. An email will notify you when your order is ready for collection.
  • Select Collection Point at checkout.
  • Click & Collect orders placed up to 11 am are shipped the same day from our warehouse, in business days only.

4) Express Delivery:

  • Fast delivery available, within 1-2 business days.
  • Delivery is Monday to Friday during business hours.
  • Select Express Delivery at Checkout, with a cost that depends by market.

Express orders placed up to 11 am are shipped the same day from our warehouse, in business days only.


5) DYO: 

  • STANDARD DELIVERY

FREE service, delivered within 8-10 weeks from order- not before January 2017
Delivery is Monday to Saturday

  • COLLECT+ DELIVERY

FREE delivered within 8-10 weeks from order- not before January 2017
Delivery is Monday to Saturday
Collection is available 7 days a week, from approved Collect+ destinations

  • FREE CLICK & COLLECT AT A TIMBERLAND STORE

FREE delivery to your local Timberland Store
Delivered within 8-10 weeks from order- not before January 2017
Collection is available 7 days a week

  • DYO RETURN POLICY

We recognize no right of withdrawal for Products that you have asked us to customize (for example with bespoke colors, materials, monograms) through our DYO functionality available here.
Obviously, DYO Products can be returned in case they are faulty.

Shipment tracking

You can track shipment of your Products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us.

 

Please note:

  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • We will be unable to change the delivery address on Orders after checkout.
  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • All Products are shipped from our warehouses in Almelo, The Netherlands.

 

We only deliver in: Austria, Belgium, Denmark, France, Germany, Netherlands, Ireland, Italy, Luxemburg, Portugal, Spain, Sweden, Switzerland and United Kingdom (including Northern Ireland and Isle of Man.  We do not deliver in British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands, Büsingen, Helgoland, Åland Islands, Fær Øer Islands and Greenland, PO Boxes.

Upon dispatch of the Products from our warehouses, we will send you a Shipment Confirmation email.

 

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