If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.

1) Start Your Return

Visit track your order, enter your order number and your email address, and click ‘create a return’. Select the items you want to return, the reason for the return and the return method.
On the return confirmation page, click on the 'Print Return Label' button. This will generate the label you will need to print to return the item(s). If you do not have access to a printer, please contact us.

2) Pack the products with the return label

Pack the order in your original box (different boxes can be used, but we strongly encourage recycling where possible) and attach the new label, ensuring the original label is covered.

We encourage you to use our box for the return in respect for our environment.

Our box is designed for the return: you will find a sticky band on the interior to close the box without using tape.

3)Give it to the carrier

Drop off the package at the preferred selected location within the opening hours, where it will be scanned it ready to be picked up.​

You'll receive a confirmation of this in your inbox along with a tracking number.


4) Wait for return confirmation and refund

You'll be able to track your return right up until it has been fully processed.
You'll receive an email update as soon as your returned products have been received and processed.  This might take up to 2-3 business days after we've received your return.

The whole process, from when you've handed the parcel to the carrier to when the refund is visible on your account, can take up to 14 days.



Right of withdrawal

If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the Products and get a refund,

This is a right of withdrawal that you can exercise without penalty and without giving any reason.

Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

We recognize no right of withdrawal for Products that you have asked us to customize (for example with bespoke colors, materials, monograms) through our DYO functionality available here.

DYO Products can however be returned if they are faulty.


Legal guarantee for faulty goods

In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.


Return Online Locate Orders

Locate Orders are orders placed in store for products not physically available in the store’s stock, with delivery either in the same store or to your home address.

Items purchased through Locate can be returned either in a Timberland’s owned and operated store or online. Excludes partner and concession stores. When returning online, please follow the standard online return procedure. Online returns can ONLY be refunded in the form of a digital gift card that are subject to our standard.

If you do not want to be refunded with a digital gift card, please complete the return in the store of purchase.