Customer Service & Support

Gift card

Gift Cards

Timberland Gift Cards are the perfect gift for any occasion. You can buy and spend them online or in Timberland-operated stores, including flagships and outlets. Check our Store Locator for more information about which stores provide this service. More information about purchase and redemption can be found on the official Gift Card page

Click and collect

Click & Collect

Choose your favourite products from our official online store, complete your order and have it delivered either to your preferred store or to a convenient pick-up location. Check delivery times during checkout for more information about your delivery date.

Second Chance

Second Chance

The Second Chance programme aims to give new life to discarded footwear by distributing it to people in need. If you'd like to get rid of some shoes that are still in good condition, bring them to one of our stores and get a reward as part of the Second Chance programme. 

You'll find a box where you can drop them off, but feel free to ask our store staff in case of any doubts or if you'd like to know more about the initiative. 

Please note that not all our stores offer this service yet. You can check if it's available at your nearest stores by using our Store Locator.

Book Your Appointment

Book Your Appointment

Book an appointment and let our store staff guide you through our collection and provide suggestions.

Reserve In Store

Reserve In Store

Do you want to try in store before buying and see different products before deciding? We're happy to keep your selected items aside for you to come and try  on in your preferred Timberland store.

It's very easy to reserve a product. Just go to the product's page, select your size and use the "Reserve in store" function to check availability in your nearest stores. We will then confirm in the next few hours that the product has been put aside for you to come and try on. There's no rush, we'll set the item aside for you for 48 hours.

Online Returns

Online Returns

If you have placed an order in one of our stores and need to make a return, you can either visit us again in store or just book a return online. We'll come and pick it up at your home address, or you can even leave it at a convenient drop-off point.

While this is possible for all orders placed through our store tills with the Locate feature, we are currently unable to offer this service for standard store orders. Please check with store staff for more details or contact our Customer Service team.

Buy In-Store Stock Online

Buy In-Store Stock Online

Choose your products online and check if they are available in your nearest stores during checkout. You'll be able to complete the transaction online and pick up your order either the same day or within the next 24 hours.

Virtual Queuing

Virtual Queuing

Jump the queue with a unique shopping experience where you can get exclusive access to see our new collections safely.

Book your appointment now!

Social Page

Social Page

Follow us on our social media channels to stay up to date on the brand, new products, events and much more. Let's connect!

Eventbrite

Eventbrite

From workshops, talks, private shopping experiences and volunteering sessions to regreen your city, find out about all the events we have happening in store and subscribe here.

Store Events

Store Events

From workshops, talks, private shopping experiences and volunteering sessions to regreen your city, find out about all the events we have happening in store and subscribe here.

WhatsApp

WhatsApp

Our Staff are here to help with anything you need and answer any questions you have about the brand, our products, store services, events and customer services, all via phone, chat or video call. Contact us now!