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How to make A return

If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.

TIMBERLAND's RETURN POLICY


Right of withdrawal

If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the Products and get a refund,

This is a right of withdrawal that you can exercise without penalty and without giving any reason.

Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

We recognize no right of withdrawal for Products that you have asked us to customize (for example with bespoke colors, materials, monograms) through our DYO functionality available here.

DYO Products can however be returned if they are faulty.


Legal guarantee for faulty goods

In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.


Return Online Locate Orders

Locate Orders are orders placed in store for products not physically available in the store’s stock, with delivery either in the same store or to your home address.

Items purchased through Locate can be returned either in a Timberland’s owned and operated store or online. Excludes partner and concession stores. When returning online, please follow the standard online return procedure. Online returns can ONLY be refunded in the form of a digital gift card that are subject to our standard.

If you do not want to be refunded with a digital gift card, please complete the return in the store of purchase.